Reconnection of Water Service
Reconnection of water service is provided to concessionaires who settle their unpaid water bills in full and payment of reconnection fee.
Office / Division
Classification
Type of Transaction
Commercial Section / Front Desk
Simple Transaction
G2C > Government to CitizenG2B > Government to BusinessG2G > Government to Government
Who May Avail
Checklist of Requirements
Where To Secure
All disconnected / inactive concessionaires of MWD
Statement of Account
Front Desk Officer
Maintenance Job Order Form
Front Desk Officer
Client Steps
Agency Action
Fees To Be Paid
Processing Time
Person Responsible
1
Proceed to the Front desk and inquire for the balance of the disconnected account and request for the reconnection of disconnected water service
1
Receive and entertain client`s query and provide statement of account
Front Desk Officer, Commercial Section
2
Pay the reconnection fee and the unpaid water bill to the office collector / cashier C
2
Pay the reconnection fee and the unpaid water bill to the office collector / cashier C
Amount due on water bill
Reconnection fee:
1 Day to 3 Days from date of disconnection (PHP 100.00)
4 Days to 14 Days (PHP 450.00)
15 Days onwards (PHP 550.00)
3 Minutes
Cashier B (Finance Section), Customer Service Assistant A / ASA (Commercial Section)
3
Go back to the Front Desk Officer and present official receipt
3
Encode and print maintenance job order and let it signed by the client then submit to the Maintenance Section
Front Desk Officer (Commercial Section)
3.1
Instruct client to go home and wait for the MWD employee to reconnect water service line.
Front Desk Officer (Commercial Section)