How to send a feedback?

Answer the client feedback form and drop it at the designated “Suggestion Box” placed at the office entrance

Mailing Address:
MONCADA WATER DISTRICT
Poblacion 2, Moncada,
2308 Tarlac

Contact details:
Email address: moncadawd1978@gmail.com
Hotline: 045 6065407
Mobile: 0917 183 9637/0917 526 7009

How feedbacks are processed?

At the end of the day, Front Desk Officer of Commercial Section opens the suggestion box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to the relevant section and they are required to answer within three (3) days upon receipt of the feedback.

The answer of the office is then relayed to the citizen. For inquiries and follow-ups, clients may contact the following telephone numbers:

Telefax: 045 6065407
Mobile: 0917 183 9637 / 0917 526 7009

How to file complaints?

Answer the client complaint form and drop it at the designated “Suggestion Box” placed at the office entrance.

Complaints can also be filed via telephone. Make sure to provide the following information:
* Name of person being complained
* Incident
* Evidence

For inquiries and follow-ups, clients may contact the following telephone number:
045 6065407
0917 183 9637
0917 526 7009

How complaints are processed?

At the end of the day, the Front Desk Officer of Commercial Section opens the suggestion box and compiles and records all complaints submitted.

Complaints are forwarded to the Office of the General Manager and a team will be directed to conduct investigation.

The team shall start the investigation and forward the complaint to the relevant section for their explanation.

The team will prepare a report after the investigation and shall submit it to the General Manager for appropriate action.

A letter reply addressing the complaint will be sent to the client.

For inquiries and follow-ups, clients may contact the
following telephone numbers:
045 6065407
0917 183 9637
0917 526 7009

Contact Information of ARTA, PCC, CCB

ARTA: complaints@arta.gov.ph
1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)